These Terms & Conditions apply to your use of our website and any purchase you make from Xtra Deals. By using our website, you agree to these terms.
1. Orders and Order Acceptance
All orders placed through our website are subject to product availability, payment authorisation and acceptance by Xtra Deals.
After you place an order, you may receive an order confirmation email acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been finally accepted.
We may contact you to verify order details, payment information, delivery details or product availability.
Where reasonably necessary and permitted by law, we may refuse or cancel an order due to a genuine pricing error, product unavailability, payment failure, suspected fraudulent activity or incorrect order information.
If payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.
We will not use this section to avoid our legal obligations or unfairly cancel an order.
2. Pricing and Product Availability
All prices displayed on our website are in Australian Dollars (AUD), unless otherwise stated.
Prices and product availability may change from time to time. Changes will not affect an order already accepted, except where a correction or other action is permitted by law.
We take reasonable care to ensure that product prices and descriptions are accurate. If a genuine error is identified before an order is accepted, we may contact you to explain the issue and discuss the available options.
Any applicable delivery charges and other costs will be displayed during checkout where required.
We will not use pricing or promotional information in a misleading way.
3. Payment
Payment must be completed using an available payment method before an order is processed and shipped, unless otherwise agreed by us.
Payments may be processed by third-party payment providers and may be subject to their own terms and conditions.
You must provide accurate billing and payment information and be authorised to use the selected payment method.
We may delay processing an order if payment has not been authorised or if additional verification is reasonably required.
Where a refund is due, it will generally be processed through the original payment method where practicable. The time taken for the refund to appear may depend on your payment provider or financial institution.
Nothing in this section limits your rights under applicable consumer protection laws.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate and up to date.
Some product images and descriptions may be provided by manufacturers or suppliers. Colours and appearance may vary slightly due to screen settings, lighting or product variations.
Product specifications, packaging or included accessories may vary where this is accurately disclosed in the product listing.
Please review the product description, specifications and compatibility information before placing an order.
If a product is faulty, unsafe, materially different from its description or otherwise fails to meet an applicable consumer guarantee, your statutory rights remain unaffected.
5. Shipping and Delivery
5.1 Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Processing times may vary depending on product availability and order-related requirements.
5.2 Estimated Delivery Times
Our current estimated delivery times are:
- Australia: 1–2 business days.
- International: 5–7 business days.
These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier operations, customs processing where applicable, weather conditions or other circumstances.
5.3 Delivery Delays
Although we aim to meet the estimated delivery periods, delays may occur due to courier operations, customs processing, weather conditions or other unforeseen circumstances.
If your order is delayed, please contact us for assistance. Nothing in this section excludes your rights or remedies under Australian Consumer Law.
5.4 Tracking Information
Tracking information will be provided where available. If tracking details are supplied, you can use them to check the progress of your shipment.
5.5 Shipping Address
You are responsible for providing an accurate and complete shipping address and any necessary delivery instructions when placing an order.
If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by law and applicable to the circumstances. We will communicate any applicable charges before proceeding.
5.6 Missing or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us through our Contact Us page.
We will assist you in checking the shipment status and, where appropriate, following up with the relevant shipping provider.
We will handle missing, lost or undelivered orders in accordance with applicable law, including any consumer rights and remedies available under Australian Consumer Law.
For further information, please refer to our Shipping Policy.
6. Cancellations, Returns and Refunds
If you wish to cancel an order, please contact us as soon as possible at [email protected]. Whether cancellation is possible may depend on whether the order has already been processed or dispatched.
For change-of-mind returns, eligibility may depend on the conditions set out in our applicable Returns and Refunds Policy, if available.
Where a change-of-mind return is accepted, reasonable conditions concerning product condition, packaging, proof of purchase and return shipping costs may apply, subject to applicable law.
If a product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, please contact us with your order details and a description of the issue. Photographs may help us assess the matter.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund or another appropriate remedy.
Nothing in this section excludes or limits your rights under Australian Consumer Law. A change-of-mind return policy does not replace your statutory consumer guarantees.
7. Australian Consumer Law
Our products are supplied subject to applicable consumer guarantees and other rights under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Depending on the circumstances, these rights may include guarantees that products are of acceptable quality, fit for a disclosed purpose, match their description and comply with other applicable legal requirements.
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or compensation, depending on the nature and seriousness of the failure and applicable law.
Consumer guarantees are separate from any manufacturer's warranty or additional warranty offered with a product.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
For further information, visit the Australian Competition and Consumer Commission (ACCC).
8. Promotions and Discount Codes
We may offer promotions, discounts or discount codes from time to time.
Promotional offers may be subject to conditions, including validity periods, eligible products, minimum purchase requirements or usage limits. Applicable conditions will be communicated with the relevant offer.
Unless stated otherwise, discount codes cannot be exchanged for cash and may not be combined with other promotions.
We may correct genuine promotional errors or amend future offers where permitted by law. Such changes will not unlawfully affect rights already acquired by customers.
9. Website Use
You agree to use our website lawfully and not to interfere with its security, functionality or operation.
You must not:
- Use the website for unlawful, fraudulent or misleading purposes.
- Attempt to gain unauthorised access to our systems, accounts or data.
- Introduce malicious software or interfere with website functionality.
- Copy, scrape, reproduce or commercially exploit website content without appropriate permission, except where permitted by law.
- Submit false, misleading or unauthorised payment or account information.
We may take reasonable steps to protect our website and customers against misuse, fraud and security threats, subject to applicable law.
10. Intellectual Property
Unless otherwise stated, content on our website, including text, graphics, logos, website design and original materials, is owned by or licensed to Xtra Deals.
You may access and use this content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify or commercially exploit our intellectual property without prior permission, except where permitted by applicable law.
Product names, logos and images belonging to third-party manufacturers or brands remain the property of their respective owners.
11. Third-Party Services and Links
Our website may include links to third-party websites or use external services for payments, shipping, analytics or other operational purposes.
Third-party websites and services may be subject to separate terms and privacy policies. We encourage you to review those terms before using the relevant service.
The inclusion of a third-party link does not necessarily imply endorsement of that website or service.
Nothing in this section excludes any responsibility that cannot lawfully be excluded.
12. Limitation of Liability
To the extent permitted by law, we are not responsible for losses arising from website interruptions, technical issues or events beyond our reasonable control, except where our responsibility cannot lawfully be excluded or limited.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct or any liability, consumer guarantee or remedy that cannot lawfully be excluded or limited.
Any limitation of liability applies only to the extent permitted by applicable law.
In particular, nothing in this section removes your rights to remedies for a failure to meet an applicable consumer guarantee.
13. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and disclose personal information.
Please read our Privacy Policy to understand how we handle your information.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website functionality, products or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
Changes will apply from the date they take effect, subject to applicable law. They will not retrospectively remove rights or remedies that have already accrued to you.
We encourage you to review this page periodically.
15. Governing Law
These Terms & Conditions are intended to operate consistently with applicable Australian laws, including the Australian Consumer Law where applicable.
Any applicable governing law and dispute resolution requirements will be determined in accordance with relevant law. Nothing in this section limits any mandatory rights or protections available to consumers.
16. Contact Us
If you have questions about these Terms & Conditions, an order, a product or a delivery, please contact us:
- Business name: Xtra Deals (Xtradeals)
- Website: https://xtradeals.com.au
- Email: [email protected]
Please include your order number, where applicable, so that we can assist you more efficiently.