Please review our shipping information below. If you have any questions, don't hesitate to reach out.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Processing times may vary depending on product availability, order verification and other order-related requirements.
Business days exclude weekends and applicable public holidays. Orders placed outside business hours or on non-business days may begin processing on the next business day.
An order confirmation does not necessarily mean that the order has been dispatched.
2. Estimated Delivery Times
Our current estimated delivery times are:
These delivery periods are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier operations, customs processing where applicable, weather conditions and other circumstances.
Order processing time is separate from the estimated delivery period. Unless expressly stated otherwise, delivery estimates should not be interpreted as including the order processing period.
3. Delivery Delays
Although we aim to meet the estimated delivery periods, delays may occur due to:
- Courier or postal service delays
- Customs processing for international shipments
- Weather conditions or transport disruptions
- Incorrect or incomplete shipping information
- Other unforeseen circumstances affecting delivery
If your order is delayed, please contact us so we can assist you in checking its status.
Nothing in this section excludes or limits any rights or remedies available to you under applicable Australian Consumer Law.
4. Tracking Information
Tracking information will be provided where available.
If tracking details are supplied, you can use them to check the progress of your shipment through the relevant delivery provider.
Tracking updates may not appear immediately after dispatch. If your tracking information has not updated for an extended period, please contact us for assistance.
5. Shipping Address
Customers are responsible for providing an accurate and complete shipping address, including the correct postcode, contact details and any necessary delivery instructions.
Please review your delivery information carefully before completing checkout.
If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but address changes may not be possible once an order has been dispatched.
If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by law and applicable to the circumstances. We will communicate any applicable charges before proceeding.
This clause does not remove any consumer rights that may apply to the circumstances.
6. Missing or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us through our Contact Us page.
Please provide your order number and any available tracking details so that we can investigate the shipment.
Where appropriate, we will follow up with the relevant shipping provider or supplier to help establish the status of your order.
If an order is lost, not delivered or otherwise affected by a delivery problem, we will work with you to address the issue in accordance with applicable law.
7. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the delivery destination, product, order details and available delivery service.
If any additional shipping charge becomes necessary after an order is placed, we will explain the reason and seek your agreement where required before proceeding.
8. Delivery Issues and Australian Consumer Law
We aim to ensure that orders are delivered within the applicable timeframe communicated to customers.
If an order is not delivered as agreed, is lost in transit or is subject to an unreasonable delay, you may have rights or remedies under applicable Australian Consumer Law, depending on the circumstances.
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
9. Contact Us
If you have questions about shipping, delivery estimates, tracking information or a missing order, please contact us:
- Business name: Xtra Deals (Xtradeals)
- Website: https://xtradeals.com.au
- Email: [email protected]
You can also visit our Contact Us page.
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
This Shipping Policy should be read together with our Terms & Conditions, Returns and Refunds Policy, and Privacy Policy.